"The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention... A loving silence often has far more power to heal and to connect than the most well-intentioned words."
I've no idea where I got this...I hope credit returns to the person who posted it or the site I found it on - I just have forgotten. Post in comments if it came from you! Or if you have thoughts.